Dispute Resolution

Dispute Resolution

“If another believer sins against you, go privately, and point out the offense. If the other person listens and confesses it, you have won that person back. But if you are unsuccessful, take one or two others with you and go back again, so that everything you say may be confirmed by two or three witnesses.”

Matthew 18:15 & 16

Any student, staff or faculty member may file a complaint alleging a breach of community standards by a student. See the Student Rights & Responsibilities document.

Grievances Concerning Students

Students who have concerns or grievances with others in the Ethnos Canada training community should first try to resolve their conflicts with those involved. We hold firmly to dealing with conflict in a Biblical manner so that it can restore the relationship instead of tearing it down when gossip occurs. Matthew 18:15 & 16 is our guideline. Talking with the One-on-One Advisor will help to discuss the complaint and help her/him resolve the problem if needed. If a resolution cannot be reached when the Complainant has gone to the offender, the matter will then go to the Director of Student Life.


  1. Certain issues may require the direct involvement of your One-on-One Advisor.
  2. Matters of harassment and intimidation (whether of a sexual or other nature), forced sexual interaction, theft, and other serious issues will be heard immediately by the Director of Student Life, the Director of Training, and/or be reported directly to the police.
  3. If a student has a concern and feels uncomfortable sharing on their own, they have the right to bring another student or staff to be present or to share/submit their complaint.

When a complaint has not been resolved at the Complainant and One-on-One Advisor level the complaint must be filed with the Director of Student Life. All complaints must be in writing with the Complainant’s name attached to it. Anonymous complaints will not be taken forward.

The complaint must be filed within thirty (30) business days of the alleged violation unless the decision-maker upon first addressing the complaint, considers it reasonable to extend that time limit.

Director of Student Life
Telephone: (519) 369-2622
Location: Training Office
Email: barryrichards@ethnos.ca

To file a complaint, the following information will be submitted in writing:

  • Date of Complaint
  • Name of the person filing the Complaint
  • Date of Incident
  • Person(s) involved in the Incident
  • Description of the Incident

The Director of Student Life will:

  • Investigate and attempt early/informal resolution (when appropriate)
  • Refer the complaint to the Ethnos Training Leadership Team if there is no resolution at this level

When the Director of Student Life receives a complaint, he/she will initiate an investigation. The Director of Training may find the case is appropriate for informal resolution. The Director of Student Life will issue a written decision stating the reasons for the decision within 10 business days from the date on which the Respondent is advised of the decision. This decision will be filed with the Ethnos Training Leadership. The Complainant will also be informed of the decision of the Director of Student Life/Ethnos Training Leadership.

The Ethnos Training Leadership Team will:

  • Assesses whether complaint should be dismissed, investigated or Informally resolved
  • Meet with Complainant and Respondent
  • Gather information, make a decision of responsibility, and assign sanction(s) where necessary.

Director of Training
Telephone: (519) 369-2622 ext. 292
Location: Training Office
Email: edwinesau@ethnos.ca

Procedure for Reviewing a Decision

If the student desires to question the decision, they may talk with or submit a written request for a review with the party/parties which gave the decision. An explanation of the decision should be addressed within a timely manner.

Grievances Concerning Faculty or Staff Who Are Part of Ethnos Training

If a student believes that a faculty or staff member has acted improperly and acted either in a sexual, harassing, or discriminatory fashion, a grievance should be brought to the Ethnos Training Leadership.

Grievances Concerning All Other Ethnos Canada Members

If a student believes that an Ethnos Canada member has acted improperly and acted either in a sexual, harassing, or discriminatory fashion, a grievance should also be brought to the Ethnos Leadership Team.